He tries to help her wash, gathering soap himself and trying to hit areas she hasn't yet -- something that the extremely cramped space of the shower stall makes difficult. Two people who aren't lovers would have a hard time of it together with the door closed.

At least the water is beginning to run clear now.

"He told me he lost contact with you when your BCE was removed from the network."

That's not, in fact, exactly what Chiron said, but it's how Jon had interpreted it.